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Access - some facts and figures

Two in five (40%) disabled people in Britain were able to identify difficulties they had experienced accessing goods and services in the last 12 months.

One in four (23%) disabled people in Britain believe that they have experienced discrimination related to their impairment in accessing goods and services in the last 12 months.

The types of problems experienced include:

16% of disabled people have experienced difficulty using public transport;

15% of disabled people have experienced a lack of facilities for disabled people;

13% of disabled people have experienced difficulty entering or getting around premises;

5% of disabled people have experienced service providers talking down to them or using inappropriate language;

2% of disabled people have experienced difficulty in getting information in an accessible format.

More than a quarter (28%) of disabled people who had experienced difficulty in accessing goods and services had taken some sort of action to challenge this. This action included:

•-    17% mentioned the issue to a member of staff

•-    12% made a formal complaint to the organisation

•-    12% made sure they didn't use the shop or service again

•-    Just 1% took legal action

However, 62% who had experienced difficulties said they did not challenge them.

Statistics taken from the Rights and Reality 2010 report looking into disabled people's experiences of accessing goods and services.

2009's Disability Review showed that 41% of respondents had had trouble accessing goods and services during the preceding twelve months.

Theses were the types of problems experienced accessing goods and services.

  • 61%  Accessing the premises
  • 2  % Asked to leave the premises
  • 20% Getting information in a suitable format
  • 65% Getting around inside
  • 54% Lack of appropriate facilities for disabled people
  • 16% Other problems
  •   5% Refused entry
  • 11% Staff reluctant to serve
  • 23% Understanding or being understood

You can download the full copies of any Leonard Cheshire Disability publications here 

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