Transport

Welcome to the transport section!

As well as campaigning on the access barriers to services campaigner have been telling us about the challenges to accessing public transport so we have set up a section just for that.

Before you start surveying, take a quick look at these helpful hints.

• Each type of transport, bus, coach, train, ferry and taxi has its own survey with different questions.
• Download each survey from the bottom of the column to the left on this page. They come in PDF, Word and MP3 format. Please let us know if you would like an alternative format.
• Remember to add a postcode, either full or part for where you started your journey. If you don't have a postcode, please add as detailed an address as possible. We need this to plant it on the access map.
• Most questions ask for a yes or no answer but others ask for you to write your answer in the box.
• If you are not sure about an answer there is an option for that and one for not applicable, i.e if you get a coach at a coach stop and not coach station, then the station questions will not be applicable.
• Please add any other comments at the end and when people view your survey they will appear at the top before the questions. To read examples of surveys, see the surveys tab at the top.
• When you register for your account you can edit the surveys you have added if any improvements happen in the future.
• If you would like us to add the survey for you, please email, phone or post it to us using the following details.

           tel no. 020 3242 0410

         Freepost RRXB-HKYL-BAAB, Action for Access

         66 South Lambeth Road, London, SW8 1RL

• The Equality Act 2010 now covers ferries or any maritime vessels as well as ports. For more information on the Equality Act see our About tab at the top of this page.

Thanks you for supporting Action for Access together we can make equal access become a reality for everyone.

Useful Contacts

Department for Transport www.dft.gov/transportforyou/access/

Provides information on what the governement is doing to make transport accessible in the UK.

European Disability Forum www.edf-feph.org

The EDF provides useful rights guides for passengers of buses, coaches and taxis. See the latest news section on the home page for the new taxi drivers checklist.

Passanger Focus www.passengerfocus.org.uk/

An independent Public Body set up by the government to protect the rights of passengers. They can help with advice and complaints.

Transport for All www.transportforall.org.uk/services/helpline/

Offers information and advice on issues with accessible transport in London. They have a helpline and will follow up complaints.